Job Description

The Customer Support Officer (Volunteer) will be responsible for ensuring a high level of customer satisfaction by addressing user inquiries and providing timely, professional support for MHI’s digital health services. You will play a key role in setting up and executing a robust customer support function, ensuring service levels meet or exceed response time and satisfaction targets. This role involves responding to inquiries via email, phone, or chat, guiding new users through onboarding, and providing training where necessary. You will collaborate with technical teams to troubleshoot and escalate issues, track feedback for continuous improvement, and represent MHI in all customer interactions to reinforce the brand’s values and commitment to service excellence.

Requirements

• Strong communication and interpersonal skills.
• Experience in customer service or support roles (preferred).
• Ability to handle inquiries with professionalism and empathy.
• Basic technical troubleshooting skills and familiarity with digital platforms.
• Good organizational skills and attention to detail.
• Ability to work both independently and in collaboration with other teams.

Benefits

• Volunteer experience in a dynamic health-focused organization
• Remote work flexibility
• Opportunity to develop customer service and technical support skills
• Collaborative team environment
• Potential letter of recommendation upon successful completion